Last updated: January 2026
1. Introduction
BookGem Solutions Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bookgem.co.uk (the "Site").
2. Information We Collect
Information You Provide
We may collect information you provide directly to us, such as:
- Contact information (name, email address) when you contact us
- Feedback, questions, or other messages you send to us
- Any other information you choose to provide
Information Collected Automatically
When you visit our Site, we may automatically collect certain information, including:
- Browser type and version
- Operating system
- IP address
- Pages viewed and time spent on pages
- Referring website
- Date and time of visit
3. How We Use Your Information
We may use the information we collect to:
- Respond to your inquiries and provide customer support
- Improve our website and user experience
- Analyze website usage and trends
- Communicate with you about our services
- Comply with legal obligations
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:
- Remember your preferences
- Understand how you use our website
- Improve our services
You can control cookies through your browser settings. However, disabling cookies may affect your experience on our Site.
5. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties, except:
- With your consent
- To comply with legal obligations
- To protect our rights and safety
- In connection with a business transfer or merger
6. Third-Party Links
Our Site contains links to third-party websites (such as Amazon, Audible, and Google Books) where you can purchase books we recommend. These sites have their own privacy policies, and we are not responsible for their practices. We encourage you to read their privacy policies before providing any personal information.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
9. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate information
- The right to delete your personal information
- The right to object to processing
- The right to data portability
10. Children's Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: [email protected]
- Phone: +44 20 7946 0958
- Address: BookGem Solutions Ltd, 142 Cromwell Road, London SW7 4EF, United Kingdom
14. Legal Basis for Processing (EU Residents)
If you are located in the European Union, our legal basis for processing your personal information includes:
- Consent: When you provide consent for specific processing activities
- Legitimate interests: To operate and improve our website and services
- Legal compliance: To comply with applicable laws and regulations